At Roots Juicery, we are committed to providing our customers with the highest quality, best tasting product. If you are not 100% satisfied with your shipment, we want to know. We pride ourselves in our consistency and freshness of product, although we try to be perfect, sometimes mistakes may happen.
Our return policy is simple, provide us with a picture of the shipment you received, if there are missing juices, the shipment is damaged or you received the wrong order we will need documentation in order to process the refund or schedule another reshipment. If it is in fact a Roots Juicery error, we will gladly replace the product at no cost to you. Please note, all refund or exchange requests will need to be submitted to Customer Service within 24 hours after the shipment was received.
Freshness Guarantee: If you are not satisfied with the taste of the juices purchased, you will need to contact Customer Service within 2 days of receiving the shipment with detailed information on why you were not satisfied with our product. Depending on the feedback received, we may not be able to provide a full refund.
Cancellations: Cancellation requests for shipment orders placed need to be submitted to Customer Service right away. We will allow a 3 hours window in order to initiate communication with our LAB. If the production of your order is already completed, or cancellation is outside of the 3 hour window, Customer Service may not be able to guarantee the cancellation or issue a full refund.